Preliminary Information Form

Preliminary Information Form

Last update and document version: September 2, 2026

Before placing your order, please review the following information as well as the details regarding the product, variant, quantity, price, discount, shipping, and total amount specifically shown for you in your cart. Your cart, the order summary at the payment stage, and this form together constitute the preliminary information regarding your order.

1. Seller information

Trade name: ESPESYAL KAHVE GIDA SANAYİ VE TİCARET LİMİTED ŞİRKETİ (“DABOV”)

Address: Caferağa Mah. General Asım Gündüz Cad. No: 62 İç Kapı No: 5, 34710 Kadıköy / İstanbul

Phone: +90 533 441 37 40

E-mail: info@dabov.com.tr

Istanbul Chamber of Commerce Registration No: 1086565

Website: https://dabov.com.tr

2. Your order and basic characteristics of the products

The name of the products you have selected, their product code/SKU if applicable, weight or net quantity, variant, grind preference, quantity, and other basic characteristics described on the product page are shown in your cart and the order summary at the payment stage. You can change the products, quantities, and your preferences before completing your order.

Content, allergens, origin, storage conditions, and other mandatory information applicable to coffee, tea, and other food products are provided on the product page and product packaging. Technical specifications of equipment and accessories are explained on the relevant product page.

3. Price, tax, shipping, and payment

The sales price including VAT for each product, the discount amount if any, and your cart subtotal are shown in your order summary. The shipping fee to be applied based on your delivery address and the final total you will pay are displayed separately on the Shopify payment screen before you become subject to a payment obligation.

You can see the payment methods available to you on the payment screen. Your order will not be completed if the payment is not approved by the bank or payment institution you have selected. Your card information is not stored directly by DABOV; it is processed through the payment institution and Shopify’s secure payment infrastructure.

4. Delivery

Currently, we only deliver to addresses within Turkey. Unless a different preparation time is specified on the product page, we will deliver your order to the carrier under normal conditions within 7 business days at the latest after payment confirmation. For pre-orders, products prepared specifically upon your request, or products with a separately stated timeframe, the period shown to you before payment applies. Without prejudice to the legal exception regarding goods prepared in line with the consumer's request or personal needs, delivery shall not exceed the legal maximum period of 30 days.

Estimated delivery time may vary depending on your address, mobile zone delivery policies, public holidays, and carrier workload. You will receive notifications regarding your delivery and order status via the e-mail address or phone number you provided during the order process.

5. Right of withdrawal, cancellation, and return

Without prejudice to the exceptions in the legislation, you may withdraw from the contract within 14 days from the day you receive the product without giving any reason. You may also provide a notice of withdrawal before the product is delivered. You can send your notice via e-mail to info@dabov.com.tr along with your order number or in writing to our postal address above.

The right of withdrawal cannot be exercised when the legal conditions are met for food products whose protective seal or packaging has been opened after delivery and which are not suitable for resale due to health or hygiene reasons; for products specifically personalized for you or prepared specially in a way different from standard options; or for products that are perishable or whose expiration date may pass. These exceptions do not limit your legal rights regarding damaged, defective, incorrectly sent, or non-conforming products that do not match the promised features.

When you exercise your right of withdrawal, you can send your return via DHL eCommerce using the free return code you will receive from DABOV. If there is no DHL eCommerce branch in your location, we will have the product collected from you at no additional cost. You can review all steps for withdrawal and returns in our Cancellation and Refund Policy, and delivery details in our Shipping Policy.

6. Complaints and disputes

For your questions regarding your order, you can contact us at info@dabov.com.tr or call +90 533 441 37 40. In case of disputes, you may apply to the Consumer Arbitration Committee in your place of residence or where the transaction was performed within the monetary limits applicable at the date of application; for disputes exceeding these limits, you may apply to the Consumer Court following the mandatory mediation process.

7. Order-specific record and confirmation

Before payment, you are required to confirm that you have read and obtained the preliminary information in your cart and the Distance Sales Contract. The full name, phone number, e-mail, billing and delivery address entered on the payment screen, as well as the products, prices, shipping, and total amount in the order summary, constitute the specific details of your order.

Once your order is completed, the order confirmation containing buyer, product, price, payment, and delivery information is sent to you via e-mail. You can save the Preliminary Information Form and the Distance Sales Contract to your own device before placing your order. Records of the order number, buyer, product, price, payment, and delivery, along with the legal document version and confirmation information, are kept for 3 years for orders placed through the theme. Longer periods stipulated by special legislation apply for commercial or tax records or dispute records.